Shipping and Returns

Shipping Policy

Domestic Shipping

  • Standard Shipping: Orders are processed within 1-2 business days and typically delivered within 3-7 business days.
  • Express Shipping: Orders are processed within 1 business day and typically delivered within 1-3 business days.
  • Shipping Costs: Standard shipping is free for orders over $50. For orders under $50, a flat rate of $5.95 applies. Express shipping is available for a flat rate of $19.95.

International Shipping

  • Shipping Times: Orders are processed within 1-2 business days. Delivery times vary by destination but typically range from 7-21 business days.
  • Shipping Costs: A flat rate of $29.95 applies to all international orders.
  • Customs and Duties: Customers are responsible for any customs duties or taxes that may apply upon delivery.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our carrier’s website.


Please note that shipping times are estimates and can be affected by unforeseen delays such as inclement weather, holidays, or carrier issues. We are not responsible for such delays but will do our best to assist you in tracking your order.

Returns Policy


  • Eligibility: Items must be returned within 30 days of receipt. Products must be unused, in original packaging, and in resalable condition.
  • Non-Returnable Items: Gift cards, downloadable software products, and items marked as final sale cannot be returned.
  • Return Process:
    1. Contact our customer service team at [customer service email] to initiate a return.
    2. You will receive a return authorization and detailed instructions on how to return your item.
    3. Pack the item securely, including the return authorization form inside the package.


  • Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
  • Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part or a defective product.


If you need to exchange an item, please contact our customer service team. Exchanges are processed like a return followed by a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [customer service email] with your order number and a photo of the item’s condition. We will work with you to resolve the issue promptly.

Contact Us

For any questions regarding our shipping and returns policy, please contact our customer service team at or call us at (08) 9412 3000 (Australia) +618 9412 3000 (International)